Returns & Refunds Policy

Last updated: July 20, 2026

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the following conditions:

• Items must be unused, uninstalled, and in their original packaging.
• Custom-cut or personalized items cannot be returned unless defective.
• Final sale items are not eligible for return or refund.
• Sample products are non-returnable but can be exchanged if damaged.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@linkwithfuture.com with your order number and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Write the RMA number clearly on the outside of the package.
5. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect, error on our part, or damaged item. We recommend using a trackable shipping method and purchasing shipping insurance for items of high value. We are not responsible for items lost or damaged during return shipment.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your payment provider's processing times.

• Credit Card Payments: 5-10 business days to appear on your statement.
• PayPal: Refund processed immediately; 1-3 business days to appear.

5. Refund Amount

Refund amounts are calculated as follows:

• Full product price is refunded for items returned within the 30-day window and meeting eligibility criteria.
• Original shipping charges are non-refundable unless the return is due to our error or a defective product.
• A restocking fee of 15% may be applied to items returned without original packaging or showing signs of use.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. Exchanges for defective or incorrectly shipped items will be processed without additional shipping charges.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including all shipping costs. Please provide photographs of the damage or defect to help us improve our quality control processes.

8. Final Sale Items

Items marked as "Final Sale" or "Clearance" are sold as-is and are not eligible for return, exchange, or refund unless they arrive damaged or defective. Please review product descriptions carefully before purchasing final sale items.

9. Cancellation Policy

Orders can be cancelled free of charge within 24 hours of placement. After 24 hours or once the order has been processed, cancellations are subject to the standard return policy. To request a cancellation, please contact us immediately.

10. Contact Us

For questions about our Returns & Refunds Policy, please contact us:

• Email: info@linkwithfuture.com
• Phone: +86 51266097455

Last updated: July 20, 2026